Quotations

Written quotations are valid for 14 days from date of issue
Acceptance of the quote requires payment of the first instalment
Full contact details are required for the purpose of compiling a quotation, e.g. Name, Surname, Physical Address, Contact Numbers, Email Address

Payments and Invoices

Invoices are issued electronically by email around the 25th of every month
Payment is due by the last day of the month. Failure to make payment within the permitted timeframe will lead to the suspension of services
Payment that is overdue by 1 month will lead to the purging of all services and accompanying data

Please notify us immediately if you no longer wish to continue with a service. Failure to do so will incur additional costs
The service will be cancelled on the date you specify
Some services, e.g. hosting, cannot be undone once cancelled since all the data will be deleted

Once a domain is registered, it cannot be changed. A new registration is required. Clients are urged to ensure that they provide us with a correct domain name
A registered domain is valid for 12 months. Domain renewal is required on an annual basis and a fee applies
Domain renewal fees are payable 1 month in advance
Domain cancellation notices should be made 1 month in advance

Content for the website/blog is the responsibility of the client
Website content should not be illegal or discriminating in any way
In the case of a CMS package, we will not be held responsible for any unwanted changes the client makes to the website/blog

Once the project is signed over to the client charges will be incured for additional work that didn’t form part of the original project scope

Each hosting package allows for a certain number of email accounts
eMail accounts should not be used to send spam or bulk mail
eMail accounts will be created on the server and the required information passed on to the client
Clients are responsible for setting up email accounts on their respective devices, such as a smart phone, laptop, tablet, etc.
No records of account passwords are retained by us. In the event that a client lost an account password, a new password will be generated and supplied

Software updates will be conducted at least once per month
Software and data backups will be conducted at least once per week
Server faults is reported immediately and is usually resolved in 24 hours
Customer support is offered electronically via email, whatsapp, sms or a voice call for faults relating to subscribed services
Support and Maintenance should not be confused with training. Clients are reminded that CMS products do not include training in using the product.